Privacy Policy – Golden Retreat Care

Your privacy is our promise of trust.
At Golden Retreat Care, we are committed to protecting your personal information with compassion and full transparency. This Privacy Policy explains how we collect, store, and use your data — especially in the context of care consultations, residency inquiries, or family coordination.

1. What We Collect

We may collect the following information when you contact us:

• Full name, email, phone number, and mailing address
• Information related to care needs, health background (if shared), or preferences
• Communication history, appointment details, or feedback
• Website usage data (e.g. IP address, browser type)

2. Why We Collect It

This data helps us to:

• Respond to inquiries and schedule tours or consultations
• Provide accurate service recommendations or care options
• Assist families in coordination or follow-up
• Improve our website and communication experience

3. Data Security

All personal information is stored securely using encrypted systems and access controls. We retain data only for as long as necessary and in accordance with Swiss data protection laws.

4. When We Share Your Data

We do not sell your data. We may only share information:

• With healthcare providers or partners involved in your care (only with consent)
• With trusted providers (e.g. IT systems or appointment booking platforms)
• When legally required by Swiss authorities or courts

5. Cookies & Website Tools

We use only essential cookies for website functionality and analytics. You may control cookie preferences through your browser. We do not track sensitive personal behavior or display targeted ads.

6. Your Rights

Under Swiss data protection law, you have the right to:

• Request access to the personal data we hold about you
• Correct or delete your information
• Withdraw your consent (where applicable)
• File a complaint with the Federal Data Protection and Information Commissioner (FDPIC)

7. Policy Updates

This Privacy Policy may be updated from time to time to reflect regulatory changes or service adjustments. The latest version is always available on our website.

8. Contact

If you have any questions or requests regarding your data, feel free to contact us:

📍 Via Luzzas 126, 3916 Ferden, Switzerland

📧 info@goldenretreatcare.com

📞 +41 27 394 87 23